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# Creating and using Quick Replies
- URL: https://help.cuedesk.com/creating-and-using-quick-replies/
- Published: 2023-07-07T12:19:05.000Z
- Updated: 2026-10-29T13:09:51.000Z
- Author: Rhett Trickett
- Tags: Live Chat

Quick Replies allow you to create pre-written messages that are frequently used in Live Chat. This could be a customer greeting, close ticket confirmation or returns policy.

## Step-by-step interactive guide:

[Follow this link](https://app.supademo.com/demo/cme8n2z063uexh3pyqn2cwm8t?utm%5Fsource=link) for a step-by-step interactive guide on how to use our system.

- To create a quick reply, while in the Live Chat inbox press **Shift + Q**
- To use a quick reply, while viewing a ticket press **Q** to bring up the list of Quick Replies

Below is a video showing how you can create and use Quick Replies