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# How to export message data
- URL: https://help.cuedesk.com/how-to-export-data/
- Published: 2024-03-20T10:18:10.000Z
- Updated: 2026-10-29T13:09:54.000Z
- Author: Rhett Trickett
- Tags: Workspace Settings

You can export message data from your Cue workspace as a CSV file to analyse in other tools, such as Excel. This guide covers how to request an export, how to open the file in Excel, and what each message status in the export means.

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Your user will need to have the **Workspace Owner** role in order to export message data.

## Exporting your message data

Exports are requested from the Settings page and sent to you by email as a CSV file.

### How to export message data

1. Open [app.cuedesk.com](https://app.cuedesk.com/?ref=help.cuedesk.com)
2. Click the **Settings** cog icon in the bottom left corner of the screen
3. Click **Export** in the Settings navigation
4. Choose the date range for the data you want to export
5. Click **Export**

We'll send an email to the address linked to your Cue account with a link to download your data as a CSV file. The download link is available for 48 hours.

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## Opening your export in Excel

If you prefer to work in Excel, you can convert the CSV file to an Excel file format. One way to do this is to use the **Text to Columns** feature in Excel.

[Watch how to use Text to Columns in Excel](https://www.youtube.com/watch?v=QyZ6IMkln2U&ref=help.cuedesk.com)

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## Understanding message statuses

Each message in your export has a status that shows what happened to it.

- **Delivered**: The message has been delivered but not yet read.
- **Read**: The recipient has read the message.
- **Rejected**: The message could not be sent.
- **Inbound**: A message sent to you by a contact.

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## Frequently asked questions

### Why can't I see Export in my Settings?

Export is only available to users with the **Workspace Owner** role. Ask a Workspace Owner in your organisation to run the export for you.

### Where is the export email sent?

To the email address linked to the Cue account that requested the export.

### My download link no longer works. What should I do?

Download links expire after 48 hours. Request a new export from **Settings > Export**.