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# Resolution flows for Live Chat
- URL: https://help.cuedesk.com/resolution-flows-for-live-chat/
- Published: 2023-07-11T06:55:53.000Z
- Updated: 2026-10-29T13:09:51.000Z
- Author: Rhett Trickett
- Tags: Flows, Live Chat

## Step-by-step interactive guide:

[Follow this link](https://app.supademo.com/demo/cm5zdg7aw0mpjtfatrs4f9elz?utm%5Fsource=link) for a step-by-step interactive guide on how to use our system.

When a live chat ticket is closed you can direct the contact back into a flow to do things like:

- send them a thank you message
- ask them how satisfied they were with the services they experienced.
- send a summary of the Live chat data to your CRM

Creating a resolution flow is exactly the same process as [creating a normal flow](https://help.cuedesk.com/getting-started-with-flows/) the only difference is that when you create a flow, you need to change the **Trigger** option to *Live chat ticket closed.*

![](https://help.cuedesk.com/content/images/2026/10/cue_new_flow_trigger_live_chat_ticket_closed.png)

Once you've done that, you can publish the flow to the same channel as you normally do and after a live chat ticket is closed the user will be sent into this flow.