Live Chat search

Last updated on 

The LiveChat search feature in Cue is a tool that allows you to locate specific tickets with ease. Whether you're searching by contact details, ticket information, or other attributes, LiveChat search ensures you can quickly access the information you need.

Step-by-step interactive guide:

Follow this link for a step-by-step interactive guide on how to use our system.

What Can You Search By?

You can search for tickets using the following criteria:

  1. Contact Number: Enter the client's phone number to find associated tickets.
  2. Message Content: Look up tickets by keywords or phrases in the message content.
  3. Contact Name: Search using the client's name.
  4. Ticket ID: Use the unique ID assigned to a ticket for precise results.
  5. Subject: Look up tickets by keywords or phrases in the subject line.
  6. Tag: Find tickets with specific tags applied.
  7. Assignee: Search for tickets assigned to a particular team member.
  8. Team: Locate tickets managed by a specific team.
  9. Channel: Filter tickets based on the channel they originated from, such as WhatsApp, or the widget.

Access the LiveChat Search Bar

  • Open the LiveChat interface in Cue.
  • Locate the search bar, at the top of the LiveChat dashboard.

Enter Your Search Query

  • Type your search term into the search bar. For example:
  • A phone number (e.g., 1234567890)
  • A ticket ID (e.g., #12345)
  • A keyword from the subject line (e.g., "invoice inquiry")

Refine Your Results

  • Use filters to narrow down your search. You can select filters for tags, teams, or channels to get more targeted results.

Review Search Results

  • The search results will appear as a list. Click on any result to view the ticket details.

Pro Tips for Efficient Searches

  • Use specific keywords to minimize unrelated results.
  • Combine filters with keywords for more refined searches.
  • Regularly update ticket tags and details to improve search accuracy.

FAQs

Q: Can I search for closed tickets?
A: Yes, you can search for tickets regardless of their status. Use filters to include closed tickets in your results.

Q: What if my search doesn't return any results?
A: Double-check your spelling and ensure the correct filter is applied. If needed, broaden your search terms.

Q: Can I view frequently used searches?
A: Yes, Cue saves previos searches.

For further assistance, please contact our support team.