Build chatbots with Flows

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Flows allow you to create chatbot user journeys for your customers when they message channels connected to your workspace.

Create a flow

  1. Sign into app.cuedesk.com
  2. Click on the 'Flows' icon on the left hand side
  3. Click on 'Create a flow'
  4. Give your flow a name and pick a platform (e.g. WhatsApp)
  5. Click on the plus button on the canvas to add a step

What are steps?

Steps allow you to specify what happens next in your flow. When creating flows you have different types of steps you can use:

  • Message - Send a message back to the contact who has initiated the conversation.
  • Condition - Direct the contact down a specific conversation path depending on a condition.
  • HTTP Request - Make a request to an API to send some data collected during the flow session or to receive information to be used in the flow session
  • Create ticket - Create a new Live Chat ticket for an agent to handle
  • Update ticket - Update an existing Live Chat ticket with more information
  • Transfer - Transfer the conversation to the Live Chat inbox
  • Set value - Save some data into a variable that can be used in other steps.
  • Delete value - Delete a value that you've created
  • End conversation - End the conversation

6. To publish your flow: First, click Save Draft, then click Publish, and finally confirm by clicking Publish again in the pop-up window.

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Note: Remember to test your changes.

You might find these user guides helpful:

Resolution flows for Live Chat
Step-by-step interactive guide: Follow this link for a step-by-step interactive guide on how to use our system. When a live chat ticket is closed you can direct the contact back into a flow to do things like: * send them a thank you message * ask them how satisfied they were with
Cue - User GuidesCue
Using Properties in Flows
Properties are a powerful way to store and use data throughout your flows. There are three types of properties that can you can use: * Session properties - Only stored and usable for the current session. Replies from contacts (i.e. end users) can be stored as session properties. * Contact proper…
Cue - User GuidesCue
Using Properties in Flows
Properties are a powerful way to store and use data throughout your flows. There are three types of properties that can you can use: * Session properties - Only stored and usable for the current session. Replies from contacts (i.e. end users) can be stored as session properties. * Contact proper…
Cue - User GuidesCue