Resolution flows for Live Chat
When a live chat ticket is closed you can direct the contact back into a flow to do things like:
- send them a thank you message
- ask them how satisfied they were with the services they experienced.
- send a summary of the Live chat data to your CRM
Creating a resolution flow is exactly the same process as creating a normal flow the only difference is that when you create a flow, you need to change the Trigger option to Live chat ticket closed.
![](https://help.cuedesk.com/content/images/2023/07/cue_new_flow_trigger_live_chat_ticket_closed.png)
Once you've done that, you can publish the flow to the same channel as you normally do and after a live chat ticket is closed the user will be sent into this flow.