Resolution flows for Live Chat

When a live chat ticket is closed you can direct the contact back into a flow to do things like:

  • send them a thank you message
  • ask them how satisfied they were with the services they experienced.
  • send a summary of the Live chat data to your CRM

Creating a resolution flow is exactly the same process as creating a normal flow the only difference is that when you create a flow, you need to change the Trigger option to Live chat ticket closed.

Once you've done that, you can publish the flow to the same channel as you normally do and after a live chat ticket is closed the user will be sent into this flow.