Build chatbots with Flows

Flows allow you to create chatbot user journeys for your customers when they message channels connected to your workspace.

Create a flow

  1. Sign into
  2. Click on the 'Flows' icon on the left hand side
  3. Click on 'Create a flow'
  4. Give your flow a name and pick a platform (e.g. WhatsApp)
  5. Click on the plus button on the canvas to add a step

What are steps?

Steps allow you to specify what happens next in your flow. When creating flows you have different types of steps you can use:

  • Message - Send a message back to the contact who has initiated the conversation.
  • Condition - Direct the contact down a specific conversation path depending on a condition.
  • HTTP Request - Make a request to an API to send some data collected during the flow session or to receive information to be used in the flow session
  • Create ticket - Create a new Live Chat ticket for an agent to handle
  • Update ticket - Update an existing Live Chat ticket with more information
  • Transfer - Transfer the conversation to the Live Chat inbox
  • Set value - Save some data into a variable that can be used in other steps.
  • Delete value - Delete a value that you've created
  • End conversation - End the conversation