Live Chat

Getting started with Auto-Assign

💡Note: Auto-Assign is available on Pro+ plans and above.  Auto-Assign

Getting started with Conversations

Conversations is where you can find and manage all conversations

How to manage your notifications

This guide explains how to personalise your notifications for your

Tagging tickets

Agents and Workspace owners can add tags to a ticket

Getting Familiar with the Inbox

Here are some tips to help you with managing your

Resolution flows for Live Chat

Step-by-step interactive guide: Follow this link for a step-by-step interactive

Creating and using Quick Replies

Quick Replies allow you to create pre-written messages that are

Setting up Live Chat

Step-by-step interactive guide: Follow this link for a step-by-step interactive

Getting started with Live Chat

The Cue Inbox allows you to chat with customers on