Cue - User Guides

How to Start a new WhatsApp Conversation from the Inbox

Single-send allows you to start a new one-to-one WhatsApp conversation with a contact directly from the Cue inbox. Instead of sending a broadcast to many recipients, single-send lets you reach out to an individual contact using a pre-approved WhatsApp template. This is useful when you need to proactively contact a

How to create and send a Carousel Template

Carousel templates let you send swipeable, multi-card messages to your customers via WhatsApp. They're ideal for showcasing multiple products, promotional offers, or step-by-step guides - all within a single message. This guide will walk you through how to create and send a carousel template on Cue and submit it to

Verifying Your Business in Meta Business Manager

Verifying your business in Meta Business Manager allows you to access specific products and tools, including the WhatsApp Business API (WABA). A verified business also builds greater trust with your customers. Before you begin Make sure you have one of the following ready: * Highly recommended: Certificate of Incorporation issued by

How to Add DNS Records for Email Authentication

Introduction To send emails from your custom domain through Cue, your domain needs to be verified. This involves adding three CNAME records to your domain's DNS settings. These records authenticate your emails (SPF and DKIM) so they appear as verified and come directly from your company address. If you're not

Install the Cue app on your device

The Cue mobile app is available as a Progressive Web App (PWA) that you can install directly from your browser - no app store required. Once installed, the app works just like a native application and can be launched from your home screen or dock. Apple/iOS (Safari) To install

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